Personal Information

When you engage with our express training services, we may collect:

• Name, contact details (email, phone number, address)
• Age, date of birth, and fitness assessment information
• Fitness goals, exercise preferences, and training history
• Emergency contact information
• Payment and billing information
• Progress tracking data and performance metrics

Fitness & Training Data

During our express training sessions (15-30 minutes), we collect:

• Attendance records and session participation
• Performance measurements and progress tracking
• Exercise preferences and modifications
• Feedback and training session notes
• Video recordings for form correction (with consent)

Technical Information

When you visit our website or use our digital platforms:

• IP address, browser type, and device information
• Website usage patterns and navigation data
• Cookie and similar tracking technology data
• Location data (when location services are enabled)

Service Delivery

• Providing personalized express training sessions
• Creating customized 15-30 minute workout programs
• Tracking your fitness progress and achievements
• Scheduling and managing your training appointments
• Communicating about your training program

Business Operations

• Processing payments and managing billing
• Maintaining accurate client records
• Improving our training programs and services
• Conducting client satisfaction surveys
• Ensuring safety during training sessions

Legal Compliance

• Meeting our legal and regulatory obligations
• Protecting against fraud and misuse of services
• Responding to legal requests and court orders
• Maintaining insurance and liability requirements

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Cloud storage and data management
• Communication and marketing platforms
• Website hosting and technical support

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of Fylorniva
• Investigate potential violations of our terms
• Respond to emergency situations

Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring

Physical Security

• Secure storage of physical documents
• Restricted access to training facilities
• Proper disposal of confidential information
• Staff training on privacy and security protocols

Access & Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Receive a copy of your personal information in a usable format

Control & Deletion

• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for specific data processing activities
• Request restrictions on how we process your information

Complaint Process

If you have concerns about how we handle your personal information:

• Contact us directly using the details provided below
• We will investigate and respond within 30 days
• You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

Retention Periods

• Client Records: 7 years after last service provision
• Financial Records: 7 years for tax and accounting purposes
• Marketing Data: Until you opt-out or withdraw consent
• Website Analytics: Up to 2 years for service improvement